Whether you need us to provide a complete outsourced IT solution, or to only manage a few areas of your IT infrastructure, GEEKS can act as your Virtual IT Support Team!
We can remotely monitor, manage and promptly fix any incidents that occur. GEEKS Service Technicians are able to provide all levels of software support remotely or on-site.
Our team of professionals utilize industry leading time and ticket management tools to ensure efficient response times to our client service requests!
Even with the best monitoring and remote management tools, a service technician may still need to remotely connect and log in to fix little issues that can slow down your workforce - with GEEKSupport™ this is easy as 1, 2, 3 !
- Fast Support - connects immediately to servers and workstations, even through firewalls!
- Easy Connect - connects concurrently to up to 3 servers & workstations effortlessly!
- Secure Connect - highly secure connection & low impact on network bandwidth
- Attended or Un-Attended Connections - users don't have to be present, allowing work to be done when systems are not in use!
- Reporting - remote access session reports are provided for tracking purposes
- Cost Savings - faster support provided to more users without additional staff & travel expenses!